Techno Management

Reading The FOUR

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From Scott Galloway. It depicts the DNA of Amazon, Facebook, Google and Apple. Summary: For all that’s been written about the Four over the last two decades, no one has captured their power and staggering success as insightfully as Scott Galloway. Instead of buying the myths these compa­nies broadcast, Galloway asks fundamental questions. How did […]

management

Customer at the center?

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It is funny how everything can unfold together. Cornercard, based in Ticino, probably one of the best Swiss Creditcard Company. The CEO explains what is at the center of his company. The customer you may believe? Not only. See:

Information Management

Vulnerability – “You are enough!”

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SelfLeadership brings a lot. And sometimes it gets too complex. Sometimes, the number of piled up “Why” is a no sense. Sometimes, you need to be able to only breathe and “don’t worry, be happy!”. Sometimes, you need to accept that personal alignment is not possible, that alignment should not even be a goal! Sometimes, […]

Information Management

Decentralize or Centralize? Why?

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Why Decentralize? Wished outcomes: – Flexibility in operations – Sensitivity to the client and the constraints – Empowered and accountable Professionals – Increase customer proximity – Approach internal services to users – Increase the time response – Countering the bureaucracy – Closer Service – Service more accessible – Better understanding of the constraints (link) – […]