{"id":1345,"date":"2014-11-17T14:30:25","date_gmt":"2014-11-17T13:30:25","guid":{"rendered":"http:\/\/embargo.ch\/AllBlog\/?p=1345"},"modified":"2014-11-17T08:49:40","modified_gmt":"2014-11-17T07:49:40","slug":"what-do-it-specialists-know-about-managing-change","status":"publish","type":"post","link":"https:\/\/embargo.ch\/AllBlog\/what-do-it-specialists-know-about-managing-change\/","title":{"rendered":"What Do IT Specialists Know about Managing Change?"},"content":{"rendered":"<p>There used to be a discussion going on about ICT and change management.<br \/>\nSome say that change management is a truism when it is linked to technology. Some says that it is key. The &#8220;truism-er&#8221; is convinced that if the technology works, the change management is unnecessary. Some say that change management is key in whatever situation.<\/p>\n<p>Of course, if technology fails, then the project has failed&#8230; change management is out. But, in reality, to which extend change management is known by ICT professional? <\/p>\n<p>There is one document (ref below) that analysis this issue. I read it for you!<br \/>\n<!--more--><\/p>\n<blockquote><p>It first mentions the changes that have been occurring in the IT business. For example: <strong>from make to buy<\/strong>. Secondly, users&#8217; understanding of what technology can deliver increase, they are demanding more power in determining their own computerized objectives. Third, organizations are experiencing multiple attempts at radical transformation. [90&#8217;s research documents]<br \/>\n<!--more--><br \/>\nThe emphasis is shifting from technical to business and IT management. IT professionals are to function more like change agent. As mentioned in this <a href=\"http:\/\/embargo.ch\/AllBlog\/it-and-productivity-gap\/#.U7Exs5SSxH4\" title=\"post\">post<\/a>,\n<\/p><\/blockquote>\n<p>Later in, some were saying that IT specialists need to become better organizational change agent and this for three reasons:<\/p>\n<ul>\n<li>&#8220;A vast body of scientific literature shows that how a system is implemented is a major factor in the results organizations attain from new IT&#8221;, but yet knowing this: companies still have considerable problems to implement IT. &#8220;IT project failure can be traced to: inappropriately conceived future states, resistance by organizational member, lack of project champion, faulty implementation strategies during transition periods, etc&#8230;&#8221;<\/li>\n<li>&#8220;Transaction cost consideration suggest that IT work that does not require organizational loyalty and or specialized organizational skill will be outsourced&#8221;&#8230; So in consequence: this theory also means that &#8220;any IT work where organizational loyalty and insider knowledge of the organization are essential (e.g., IT implementation and change management) will be less vulnerable to outsourcing&#8221;.<\/li>\n<li>&#8220;Becoming better change agent means improving IT specialists&#8217; credibility&#8221;. The document adds &#8220;Many people think the IT dpt has poor record of project completion, a weak reputation for IT service quality and a weak profile of leaders&#8221; [&#8230;] this linked &#8220;to experiences of confidence&#8217;s ciris with the IT function&#8221;. <\/li>\n<\/ul>\n<p>&#8220;In short, it is difficult to <strong>imagine any IT effort that does not fundamentally involve change at some level<\/strong> [&#8230;]&#8221;<br \/>\n&#8220;We concur with Foug\u00c3\u00a8re (1991) and Markus and Benjamin (1996) that <strong>IT specialists are in the right position to facilitate organizational change. However, if they do not properly understand change, they cannot be effective in helping<\/strong> others through this often difficult and arduous process&#8221;.<\/p>\n<p><strong>Positive or Negative Change patterns:<\/strong><\/p>\n<ul>\n<li>Only manage the changes in an <strong>anticipated way&#8230;thus forgetting the unanticipated ones<\/strong> change<\/li>\n<li><strong>Superficial vs fundamental<\/strong> changes. Or said otherwise: visible and more hidden type of change (mostly human related) and not taking care enough about the second category<\/li>\n<li><strong>Improvisational change mechanism can be useful<\/strong> and a <strong>&#8220;better way of viewing the business transformation&#8221;<\/strong>&#8230; the ability to <strong>&#8220;view change dynamically&#8221;<\/strong> (anticipated + unanticipated!) will help<\/li>\n<\/ul>\n<p>It is key to have the <strong>right transition team<\/strong> that is able to map any change and road map them in a proper way. It is as important to have a sense of <strong>&#8220;employees readiness to change index&#8221;<\/strong> in an organization.<\/p>\n<p>If we look at the <strong>integrated framework of change<\/strong> suggested by Sigal in 1996:<\/p>\n<p><a href=\"http:\/\/embargo.ch\/AllBlog\/wp-content\/ChangeIntegratedFramework_Siegal.jpg\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/embargo.ch\/AllBlog\/wp-content\/ChangeIntegratedFramework_Siegal.jpg\" alt=\"ChangeIntegratedFramework_Siegal\" width=\"625\" height=\"500\" class=\"aligncenter size-full wp-image-1458\" srcset=\"https:\/\/embargo.ch\/AllBlog\/wp-content\/ChangeIntegratedFramework_Siegal.jpg 625w, https:\/\/embargo.ch\/AllBlog\/wp-content\/ChangeIntegratedFramework_Siegal-300x240.jpg 300w, https:\/\/embargo.ch\/AllBlog\/wp-content\/ChangeIntegratedFramework_Siegal-1x1.jpg 1w\" sizes=\"auto, (max-width: 625px) 100vw, 625px\" \/><\/a><\/p>\n<p><strong>&#8211; Individual response to change: <\/strong>&#8220;Change is not always resisted, apathy can be more difficult to work with&#8221;<br \/>\n<strong>&#8211; General Nature of change:<\/strong> Evolutionary or revolutionary?<br \/>\n<strong>&#8211; Planning change:<\/strong> &#8220;The importance of surfacing dissatisfaction with the present state and articulating a desired future&#8221;<br \/>\n<strong>&#8211; Managing the people side of change:<\/strong> How to communicate on the transition, what psychological issues? &#8220;Allowing people to disengage from and grieve the loss of present state&#8221;<br \/>\n<strong>&#8211; Managing the organization side of change:<\/strong> &#8220;The contribution of slogans and symbols to establishing credibility and importance; the need to reduce barriers and restraints to achieving goals rather than applying more pressure&#8221;<br \/>\n<strong>&#8211; Evaluating change:<\/strong> &#8220;Recognizing that complaints can often be a sign of progress and positive energy&#8221;; &#8220;The importance of providing feedback to people regarding progress made&#8221;<\/p>\n<p><strong>What is the conclusion of the study? Find it here:<\/strong><br \/>\n<a href=\"http:\/\/embargo.ch\/AllBlog\/wp-content\/ChangeConclusions.jpg\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/embargo.ch\/AllBlog\/wp-content\/ChangeConclusions.jpg\" alt=\"ChangeConclusions\" width=\"650\" height=\"229\" class=\"aligncenter size-full wp-image-1460\" srcset=\"https:\/\/embargo.ch\/AllBlog\/wp-content\/ChangeConclusions.jpg 650w, https:\/\/embargo.ch\/AllBlog\/wp-content\/ChangeConclusions-300x105.jpg 300w, https:\/\/embargo.ch\/AllBlog\/wp-content\/ChangeConclusions-2x1.jpg 2w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/a><\/p>\n<p>The change within the IT world is not unique. But each modification requires an organizational perspective vision, no way to avoid this and no way to avoid <a href=\"http:\/\/embargo.ch\/AllBlog\/notes-on-change-management\" target=\"_blank\">the management of the change<\/a>, but <strong>nerveless<\/strong> a technical success is needed first!<br \/>\nFinally, I wonder how deep is the same understanding amongst other professional sectors?<\/p>\n<p><SMALL><em>With the help of Guy Par\u00c3\u00a9 &#038; Jean-Fran\u00c3\u00a7ois Jutras (<a href=\"http:\/\/expertise.hec.ca\/gresi\/wp-content\/uploads\/2013\/02\/cahier0405.pdf\">What Do IT Specialists Know about Managing Change &#8211; F\u00c3\u00a9vrier 2004<\/a>)<\/em><\/SMALL><\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>There used to be a discussion going on about ICT and change management. Some say that change management is a truism when it is linked to technology. Some says that it is key. The &#8220;truism-er&#8221; is convinced that if the technology works, the change management is unnecessary. Some say that change management is key in [&hellip;]<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[376,30],"tags":[393,412,318,381],"class_list":["post-1345","post","type-post","status-publish","format-standard","hentry","category-information-management","category-management","tag-change-management","tag-information","tag-it","tag-mba"],"_links":{"self":[{"href":"https:\/\/embargo.ch\/AllBlog\/wp-json\/wp\/v2\/posts\/1345","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/embargo.ch\/AllBlog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/embargo.ch\/AllBlog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/embargo.ch\/AllBlog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/embargo.ch\/AllBlog\/wp-json\/wp\/v2\/comments?post=1345"}],"version-history":[{"count":16,"href":"https:\/\/embargo.ch\/AllBlog\/wp-json\/wp\/v2\/posts\/1345\/revisions"}],"predecessor-version":[{"id":1466,"href":"https:\/\/embargo.ch\/AllBlog\/wp-json\/wp\/v2\/posts\/1345\/revisions\/1466"}],"wp:attachment":[{"href":"https:\/\/embargo.ch\/AllBlog\/wp-json\/wp\/v2\/media?parent=1345"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/embargo.ch\/AllBlog\/wp-json\/wp\/v2\/categories?post=1345"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/embargo.ch\/AllBlog\/wp-json\/wp\/v2\/tags?post=1345"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}