Information Management

How to give a useful feedback?

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Have you ever received a feedback such as you simply don’t understand what to do with it? Never…? Me neither! See some samples: …You need to delegate more! …I’d like you to be more committed. …You’re not strategic enough. …I heard it was said that you… …and the list goes on. This evaluates, interprets, judges […]

Information Management

IT and productivity gap

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IT does help to bridge the gap. Of course! You remember the article that went like: “IT Doesn’t matter (Click)“. Published in May 2003 in the HBR. The point in that article was simple: If your IT does not provide an edge that your rivals miss, then you are not taking any competitive advantage over […]

Information Management

Edward Snowden & the NSA @ TED

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We are having a long debate with some colleagues about Edward Snowden: Hero or Zero? No in-between choice, a sort of binary attitude! Of course, it is not that simple, but sometimes it’s good to take a side… What do you think? We did not reach an agreement, and at the end of the day, […]

Information Management

Decentralize or Centralize? Why?

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Why Decentralize? Wished outcomes: – Flexibility in operations – Sensitivity to the client and the constraints – Empowered and accountable Professionals – Increase customer proximity – Approach internal services to users – Increase the time response – Countering the bureaucracy – Closer Service – Service more accessible – Better understanding of the constraints (link) – […]