Information Management

IT and productivity gap

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IT does help to bridge the gap. Of course! You remember the article that went like: “IT Doesn’t matter (Click)“. Published in May 2003 in the HBR. The point in that article was simple: If your IT does not provide an edge that your rivals miss, then you are not taking any competitive advantage over […]

Information Management

Edward Snowden & the NSA @ TED

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We are having a long debate with some colleagues about Edward Snowden: Hero or Zero? No in-between choice, a sort of binary attitude! Of course, it is not that simple, but sometimes it’s good to take a side… What do you think? We did not reach an agreement, and at the end of the day, […]

Information Management

Decentralize or Centralize? Why?

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Why Decentralize? Wished outcomes: – Flexibility in operations – Sensitivity to the client and the constraints – Empowered and accountable Professionals – Increase customer proximity – Approach internal services to users – Increase the time response – Countering the bureaucracy – Closer Service – Service more accessible – Better understanding of the constraints (link) – […]